Helps & FAQ

Order & Payment

Q: What are your payment options?

A:We accept payments from Paypal and Stripe.
Paypal accepts pay by Paypal.
Stripe accepts payments by ApplePay and credit cards (including VISA, MASTER, DISCOVER, AMEX, JCB, and DINER Club).

Q: How to order?

A: After you picked favorite items, then, please click ‘Buy it now’ and enter your personal information as required. Then, click ‘Confirm & check out’. More details please click here.

 

Q: Do you accepte mail order?

A: No, we do not accept mail order.

 

Q: What can I do if I supply the wrong information like option and mailing address?

A: It’s terrible, right? We often start process your order within 24hours when we receive your payment. If you realize the option is wrong, please contact us as soon as possible.

For the mailing address, please send us your order number, the new address to [email protected], our staff will update the information.

 

Shipping & Returns

Q: What are your shipping costs?

A: We offer free worldwide shipping for all the items on our site; we will ship parcel by Standard shipping automatically, which will take about 20-30 days for the package travel from our office to your mailing address.

 

Q: How long will it take for orders to arrive?

Different items processing time is different, so please check the processing time information in the product page.

 

Q: How about the delivery time?

A: All of our products include free worldwide shipping. Estimated delivery time is between 20-30 days by Standard shipping automatically.

 

Q: I need to ship these to two different addresses. Can I combine them into one order to save on shipping?

A: Unfortunately, shipping is charged per package, so all orders going to a separate address must be placed separately and shipping must be charged for each order.

 

Q: What is your tax policy?

A: In order to minimize customers’ costs, we will write a low value description on our shipment package; so that you do not need to pay extra tax.

Import Notice: Buyer is responsible for any import taxes charges (if any), at destination port. Buyer will be responsible for paying return shipping costs – for any shipment that is not accepted due to refusal to pay import fees. We can send your order with a low value invoice to help you avoid or reduce these costs, but it is not a guarantee.

Fandomc has no control over import charges and does not have responsibility for the package meeting local customs taxes. When ordering from our site, you are considered the importer and must responsible for the import tax or any additional charges. You should contact your local customs office for further information because custom policies are different from country to country. If the package is subsequently returned to us, you will be responsible for the return shipping charges and the transaction fee of the total product purchase. Then the rest of the money will be refunded to you after we get the package back.

 

Q: Returns & Refunds.

A:  We will offer 100% refund only of products which are defected, or sent by mistake.

Click ‘Refund & Return Policy‘ for all details.

 

Q: Why my package is delivered to the wrong address?

A: Please double confirm your shipping address left in Fandomc”Order Page” is correct. We will ONLY send packages to the address left in our Fandomc Order Page. 
    *Fandomc will NOT use other shipping addresses (including the shipping information left in Stripe and Paypal page), so please make sure your shipping address in Fandomc Order Page is correct when you make the order.

 

Q: How to check delivery status?

A: Once we ship your package, we will send you a shipping notification email (including tracking link & tracking number) directly; or, you can simply click ‘Track Order‘ to check your order delivery status.

 

Other Questions

Q: Can you take a commission? 

          A: Please send your request and reference pictures to our email address s[email protected] , we will check and reply your email as soon as possible.

 

Q: How to contact you?

A: Please feel free to contact us by email end [email protected]

 

Q: How about the copyright & ownership of the comic pictures?

A: All comic pictures & design graphics are 100% reserved by the original designer or publishing company / party.